Knowledge Base/Layar-Creator/Report an Issue

Answered

point back to see content" message

yotaty
asked this on August 21, 2013 18:32

I continue to get a "point back to see content" message. What am I doing wrong or what am I missing?

 

Comments latest first

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olgabz
staff

Hello all,

The point back message in general indicates a tracking issue. In this case maybe you do not point to the image correctly or the image is not good enough. 

@hp7kDJvSSw.LI could you please let me know what you are scanning?

 

Olga

 

December 09, 2013 16:22
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hp7kDJvSSw.LI
creator

This is still happening to me on an iPad. Was going to showcase this to a major accountancy firm but if it's unreliable then it's no use to any one.

December 09, 2013 15:37
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Belltown_MMP
developer

this is a recurring issue. i'm experiencing it on my htc one.

 

seems that clearing the data and restarting layar solves the issue however this is a very inconvenient fix that i'm not sure our end users would think to try.

November 07, 2013 01:23
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Type40
creator

Also having this issue when scanning print/magazine content using a Sony Xperia Z1

October 27, 2013 16:15
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ghelmich
creator

For Android, follow these steps on your phone or tablet:

1. click on the Setting icon

2. Click on the option for Apps

3. From the list of Apps on your device, click on Layar

4, Click on the Clear data button.

That worked for us on an HTC One running Android 4.2.2

September 18, 2013 14:09
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k.mcmahon
creator

UPDATE: Make sure you are logged in on your device, wait for a couple of hours and try again. I did this and it worked. I suspect it takes a while for your files to update at their end?

September 18, 2013 13:23
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kochxbos
creator

I am scanning my keyboard which i added as a Layar picture. Seemed good fun that everyone who would scan their keyboard would see our art gallery. It does find our Logo and page apparently. Is it forbidden maybe? I think i had a good idea ;)

 

September 18, 2013 13:20
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kochxbos
creator

I have the same message too, don't understand it...

What is 'Point back to see content'?

September 18, 2013 13:17
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k.mcmahon
creator

Same here. I'm scanning magazine spreads. Using an HTC One S.

September 12, 2013 11:45
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olgabz
staff

Hello yotaty,

 

Can you please let me know what you are scanning? What is your device?

 

Regards,

Olga

August 22, 2013 08:27